Refund policy
At Zarurat, we maintain a strict quality control process. We only accept returns for items that are received in a damaged or defective state.
1. Return Conditions
Returns are only eligible if:
- The product is damaged upon arrival.
- The product is defective or non-functional.
- The wrong item was delivered.
2. Reporting Damage
All damage claims must be reported within 48 hours of delivery. To process your request, you must email support@zarurats.com with:
- Your Order Number.
- A clear unboxing video or photos showing the damage and the original packaging.
3. Refunds
Once the damage is verified, a refund will be processed to your original payment method. Please allow 5-7 business days for the credit to appear in your account.
4. Non-Returnable Items
We do not accept returns for "Change of Mind" or items that have been used or altered by the customer.
5. Order Cancellations
Cancellations are only accepted within 12 hours of order placement. After this window, the order is processed for shipping and cannot be cancelled.
Contact Information
- Website: zarurats.com
- Email: support@zarurats.com